VTP Payment Terms, Shipping, and Ordering Information
*Excluding Online Purchases
Prices quoted by VTP are cash discount prices in U.S. Currency for either one, or specific quantities of equipment or package bids, and prices and availability are subject to change without notice. Prices do not include taxes, delivery, handling charges, export uplifts, export fees, or California SBOE Electronic Waste Recycling Fees. Exact Cash Payment is generally accepted by VTP except in large dollar amounts for which VTP may request payment by cashier’s check drawn on a major U.S. Bank or Financial Institution. Generally, exact amounts are requested (change is not available at Videotape Products). UPS COD delivery service no longer accepts Cash Payment, and is for Cashier’s Check payment only (see COD section below). VTP may require a valid sold to name, billing address, and telephone number as a minimum information record for all transactions, cash or otherwise, and may impose limitations on any order.
VTP will charge RECYCLING FEES at the time of sale to comply with the mandatory new California State Electronic Recycling Fee Regulations that became effective January 1, 2005 (revised January 1, 2013) for various designated classifications of electronic devices that are considered hazardous waste when disposed. The fees are mandatory for sales of these products that are delivered within the State of California and help to offset the cost of the state’s waste disposal management. Information regarding this program and fees can be found on the State of California Board of Equalization web site at www.boe.ca.gov. Currently, the RECYCLING FEES apply to each CRT (video monitor, TV, computer monitor), LCD viewable monitor, TV, or computer display, Plasma, or laptop with LCD display sold by VTP. The amounts are calculated as follows: if the display (or aggregate total of the screens of a multi-screen LCD display) is more than 4 diagonal inches but less than 15 diagonal inches, $3 for each unit (RECYCLE FEE 1); if the display (or aggregate total of the screens of a multi-screen LCD display) is more than 15 diagonal inches but less than 35 diagonal inches, $4 for each unit (RECYCLE FEE 2); if the display (or aggregate total of the screens of a multi-screen LCD display unit) is more than 35 diagonal inches, $5 for each unit (RECYCLE FEE 3). These fees will appear on your VTP invoice and are not subject to tax. Among the devices currently considered exempt are oscilloscopes. The classifications of devices and the corresponding fees is subject to change and amendment by the State of California without notice. Also exempt is used equipment that is not refurbished. However, since VTP does not sell used display equipment that is not manufacturer refurbished, the Recycling Fees would apply to the classified devices. VTP does not collect this fee for Resellers, or for orders that VTP is shipping out of state.
Cashier’s Checks drawn against major banks in the United States made payable to Videotape Products, Inc. (VTP) are generally the accepted form of payment on COD Cash orders to accounts who have applied to VTP and who have been approved for COD Cash terms, provided that photo driver’s license identification is presented upon delivery. Money orders and other Company, Bank, or Personal Checks are not accepted on COD Cash orders except for established VTP accounts with Credit (Net) Terms and VTP Credit approval for each order. All COD delivery orders, if accepted, will include any applicable local carrier charge such as from UPS, or a local delivery charge from Videotape Products based upon local delivery by VTP truck (available for Los Angeles, Santa Monica, Hollywood, Burbank, and Metro LA Area). A non-refundable deposit may apply to out of state or out of area delivery, large quantities, large dollar amounts, or on special order items not normally stocked at Videotape Products. VTP may specifically limit the acceptance of COD orders with other terms and conditions that may pertain to the sale.
A non-refundable cash or pre-pay check or money order deposit generally applies to large quantities, large dollar amounts, or on special order items not normally stocked at Videotape Products. Visa, MasterCard, and American Express Credit Cards may not be used to pay for deposits. Your deposit should be paid well enough in advance of attempting to place an order so that your funds will have time to clear your bank. Depending on your bank, this may take from 3 to 5 working days or more.
A 2 ½% handling charge (loss of cash discount) of the total order amount including shipping and tax will apply for payment by Visa, MasterCard, or American Express credit card for normally stocked items. No other credit cards are accepted by VTP. This handling charge may not be waived except for Government Credit Cards. You will need to sign a VTP Credit Card Authorization form specifically for your order, prior to your order’s acceptance, unless your order is for a normally stocked item and you have presented your card to will-call and signed a credit card sales draft or VTP order form. You must be the cardholder and you may be asked to provide appropriate proof. This written authorization may apply to the use of your credit card to charge for merchandise, delivery, applicable taxes, handling fees, and other charges. Handling and/or other charges for delivery may apply as may be quoted by VTP for such reasons as inbound freight, oversize, rush orders, heavy, and large quantities. You will not receive credit for the 2 ½% handling charge or delivery charge of your order applied by you on your credit card for any of the following: approved deposits, canceled orders, refused order delivery, or inbound freight charges (if applicable), or even if you later pay your order by cash or cashier’s check.
If you do not have an established Terms Account with Videotape Products, Inc., a handling charge of 2% for payment by personal or company check will apply to the grand total of your order (the grand total is defined as the amount of merchandise plus any applicable tax and delivery charges). However, this check handling charge is waived on pre-paid orders for company and personal checks if you allow for sufficient time for Videotape Products to deposit and clear funds from your check. If you are paying by personal or company check, you will be asked to show a valid driver’s license and allow us to verify the pending transaction prior to release of merchandise. For personal checks, the driver’s license and the person that is accepting delivery must match the name on the check. Handling and/or other charges for delivery may always apply as may be quoted for such reasons as inbound freight, oversize, rush orders, heavy, and large quantities.
Standard Manufacturer’s Limited Warranty applies to all items. This Limited Warranty is significantly different on most items, even on similar items from the same Manufacturer. On some items, you may be able to purchase extended limited warranties and service agreements through Videotape Products. Standard Manufacturer’s Limited Warranty is generally Depot Manufacturer USA. No other warranty is expressed or implied by Videotape Products. If you have paid by credit card, your Warranty may be augmented under certain conditions by the Credit Card Company who issued you your card. Videotape Products is not part of or bound by any such agreement, and VTP offers no suitability of performance guarantee nor VTP warranty of merchandise, including but not limited to tape and tape format compatibility between products and manufacturers. In the event new, opened box, or unopened box, or damaged merchandise purchased from VTP is authorized to be accepted for return credit by Videotape Products, you will be given a VTP return authorization number which should be attached to your merchandise for processing . This number is a Videotape Products number, and is not a Manufacturer number. Manufacturers are NOT authorized to grant return authorizations for VTP even if for whatever reason you have gotten a Manufacturer return authorization number yourself (i.e., obtaining a Manufacturer number does not constitute the issuance of a return authorization number from VTP). Please be aware that a minimum restocking fee of 20% generally applies to all accepted returns, regardless of the reason for the return, except by any specific waiver as may be granted directly to VTP by the Manufacturer to take product back by the additional written authorization as may be granted by the VTP Sales Department. You will need to save your receipt or invoice from VTP showing the date and proof of purchase to get factory depot limited warranty authorized service from the manufacturer or any other factory authorized repair center.
Generally, you may not change payment terms with Videotape Products on any individual order once it has been placed. Prior to order, you may apply to establish (or to increase your available credit line) a Terms Account with Videotape Products, provided that you fill out current applicable information on our Credit Application and return it to us by FAX, and the original by delivery or mail. Please allow us at least 2-3 weeks to review your application and to notify you of our decision. If approved by Videotape Products, Net Accounts are generally established for Net 30 day payment, however, based upon your application, COD Terms may also be approved for payment by personal or company check upon delivery or will-call pickup. Hard copy Purchase orders with applicable billing contact and ship to information are generally required for first time Net Terms Accounts. Fax purchase orders are generally accepted for established current accounts.
Videotape Products may choose to restrict its own representation, demonstration, sales and/or delivery of certain Manufacturer products within certain geographic territories and business locations. Certain Products such as from Panasonic Broadcast and Sony CineAlta Broadcast have special ordering processes with special Manufacturer Terms & Conditions that apply to both you and any funding source you may have. Please refer to our About Us and Line Card sections of this web site or contact us for additional information. All products considered “in stock” at Videotape Products or otherwise “orderable items” are subject to availability at any time from the Manufacturer.
Please check with the Sales Department about the status of your order and the locations and hours of will-call pickup prior to arriving (will-call is only available when pre-arranged with VTP). Generally, the minimum time between a confirmed telephone order for will-call for a stocked item and your order being available for pickup varies, with a minimum time of approximately 1 hour for internal processing. If you are given an order number, please reference that number when you arrive in will-call. If you may wish to purchase something in addition to your order upon a will-call visit, please contact the Sales Department prior to your pick up to place a new order and/or discuss what additional items may be stocked or not stocked, what pricing may apply, and what payment terms may apply. Please see each section of these Terms as they may apply to your method of payment.
Generally, delivery is an additional cost to you, and is UPS ground. Within certain UPS zones, delivery may be next day, two day, or up to 5 days between zones. VTP also uses the services of Federal Express for out of area customer shipments. Normal order turnaround is a full 24 hours for stock items not including delivery, and from 1-2 weeks or more for Manufacturer stock items not including delivery. Special order items can take up to 6 weeks or more plus delivery. Rush orders are generally not accepted except for established accounts with VTP and may require special handling charges. Los Angeles area customers may receive product delivery in VTP trucks or other common freight carriers, however, shipment and delivery method generally remains at the discretion of VTP. VTP truck delivery is considered taxable, and the amounts charged vary, depending on the product to be shipped, the ship to location, time of delivery, inside delivery (if applicable), or any delivery special handling that may have to occur. VTP may authorize the use of recipient Federal Express numbers if such requests are made at the time of order. Stock items at Videotape Products are considered FOB VTP Burbank, California. Non-stock items may be considered FOB Manufacturer warehouse location. VTP does not drop ship orders out of Manufacturer inventory except under special, pre-arranged circumstances with the added pre-approval of both VTP and the Manufacturer.
Videotape Products generally ships all orders complete (i.e., all items on an order) with one delivery, unless it is not practical for VTP to do so due to backordered items or the size of an order. Partial shipments may be requested, provided that payment for and arrangements for separate delivery are made and confirmed with Videotape Products in advance of all shipments.
Generally, Government Accounts and established Educational Institutions may be granted Net terms or Special terms upon receipt of a purchase order for a valid written bid and/or written quotation of record from VTP. There is no handling charge specifically for payment by Government Credit Cards; however Institutional or Corporate Credit Cards may be assessed a 2.5% handling charge of the total order amount including shipping (if delivered) and tax (if applicable). Handling and/or other charges for delivery may always apply as may be quoted for such reasons as inbound freight, oversize, rush orders, heavy, and large quantities.
No product rentals or loaner equipment is available for backordered items. Used equipment (including equipment VTP may use for product demonstration purposes) may be available for purchase from time to time on specific models and from specific manufacturers at special pricing with limited or no warranty (as is). VTP does not accept equipment for trade in or consignment.