Standard Manufacturer’s Limited Warranty and 20% Restocking Fees
Standard Manufacturer’s Limited Warranty applies to all items. This Limited Warranty is significantly different on most items, even on similar items from the same Manufacturer. On some items, you may be able to purchase extended limited warranties and service agreements through Videotape Products. Standard Manufacturer’s Limited Warranty is generally Depot Manufacturer USA. No other warranty is expressed or implied by Videotape Products. If you have paid by credit card, your Warranty may be augmented under certain conditions by the Credit Card Company who issued you your card. Videotape Products is not part of or bound by any such agreement, and VTP offers no suitability of performance guarantee nor VTP warranty of merchandise, including but not limited to tape and tape format compatibility between products and manufacturers.
In the event new, opened box, or unopened box, or damaged merchandise purchased from VTP is authorized to be accepted for return credit by Videotape Products, you will be given a VTP return authorization number which should be attached to your merchandise for processing . This number is a Videotape Products number, and is not a Manufacturer number. Manufacturers are NOT authorized to grant return authorizations for VTP even if for whatever reason you have gotten a Manufacturer return authorization number yourself (i.e., obtaining a Manufacturer number does not constitute the issuance of a return authorization number from VTP).
Please be aware that a minimum restocking fee of 20% generally applies to all accepted returns, regardless of the reason for the return, except by any specific waiver as may be granted directly to VTP by the Manufacturer to take product back by the additional written authorization as may be granted by the VTP Sales Department. You will need to save your receipt or invoice from VTP showing the date and proof of purchase to get factory depot limited warranty authorized service from the manufacturer or any other factory authorized repair center.
